Shipping policy
At nuOura®, we are committed to delivering your products as quickly and efficiently as possible.
ORDER PROCESSING
All orders are processed within 1-3 business days. Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that orders are not processed, shipped, or delivered on weekends or holidays.
SHIPPING TIMES
Estimated delivery times are as follows:
• Standard Shipping: 7-15 business days
Delivery times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, holidays, or other factors outside of our control.
INTERNATIONAL SHIPPING
We currently ship to most countries and regions worldwide. International delivery times may vary depending on the destination country and local customs procedures.
TRACKING YOUR ORDER
Once your order has shipped, you will receive a tracking number via email. Please allow 2-5 business days for tracking information to update after shipment.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.
LOST OR DELAYED PACKAGES
While we work closely with our shipping partners to ensure timely delivery, nuOura® is not responsible for shipping delays caused by carriers, customs, weather events, or other circumstances beyond our control.
If your package appears lost or has not arrived within the estimated delivery timeframe, please contact us and we will do our best to assist you.
CONTACT US
If you have any questions regarding your order or shipping status, please contact us at: